Opseno Enterprise Documentation
Audience: Hotel owners, general managers, front desk, housekeeping, F&B, retail cashiers, HR/payroll admins, workspace admins, and partner developers
Objective: Find the right guide for your role and finish the job without guessing.
Opseno is the operating system for businesses that sell, host, serve, and employ - GST retail billing, hotel/motel PMS, F&B/KOT, CRM, HR/payroll, and TorQ AI Concierge in one workspace.
Start here
| If you are… | Go to |
|---|---|
| 15-minute hotel demo | Staff 15-minute path |
| New to Opseno (hotel / lodge) | Hospitality first week |
| Hybrid shop + rooms | Hybrid retail + hotel |
| Retail-only counter | Retail first week |
| Want the big picture | Operator overview |
| Integrating a website / partner app | Partner quickstart |
Choose your role
Owner / general manager
Front desk
- Use the dashboard
- Walk-in check-in
- Create a reservation
- Manage a folio
- Check out a guest
- Configure rates
- Run night audit
- Switch property
- Export C-Form / FRRO
- Manage guests
Housekeeping
F&B / kitchen
- Take a table order
- Use the kitchen display
- Charge to room
- Settle or split a check
- Void, transfer, merge
Retail / POS
CRM
HR & payroll
TorQ AI
Workspace admin
- Onboarding checklist
- Team & roles
- Printing setup
- Backup & DR
- Audit logs
- Migrate retail → hospitality
- Go-live
- Platform super-admin (Opseno team only)
Partner developer
Concepts (why it works this way)
- Folio & charges
- Night audit
- Multi-property
- Property groups
- Modules & RBAC
- GST & tax
- Offline & PWA
- Opseno Rewards
Reference
Troubleshooting
FAQ & releases
Operational honesty
| Topic | Status in docs |
|---|---|
| Thermal USB / print-agent production QA | Documented; hardware path needs your printer/agent - see Printing setup |
| Razorpay live keys | UI exists; configure your own keys - see Payments |
| Guest bills & thermal receipts | English only |
| Hindi | Housekeeping staff UI only (/hk and HK kanban) |
Engineering deep-dives remain under docs/ (linked from each topic as For engineers). Do not delete those files; this tree is the operator layer.
How this set is maintained
Written with the project skill .agents/skills/opseno-enterprise-docs/ (Diátaxis + roadmap.sh technical writer craft). When product behaviour changes, update the matching page in the same change set.