Hybrid retail + hotel
Audience: Owner of a property with a shop counter and rooms
Objective: Keep POS inventory and front desk under one workspace without mixing stocks across properties.
Prerequisites
- Onboarding business type Hybrid, or retail workspace migrated via Settings → Migrate to Hotel Management (
/settings/migrate-hospitality) - Admin/manager role
What Hybrid gives you
| Kept from retail | Added for hotel |
|---|---|
POS (/pos), sales, inventory, parties | Front desk, rooms, folios, HK |
| Purchases (visible) | Night audit, rates, hospitality reports |
Hospitality-only workspaces hide purchases by default; Hybrid keeps them.
Recommended setup order
- Complete retail catalog essentials (items, tax, parties) under Inventory / Settings.
- Complete property & rooms setup so front desk unlocks.
- Decide when shop sales should post to folio vs stand-alone invoices (train cashiers on both paths).
- If you add F&B later, configure outlets/stations under Settings → F&B, then train charge-to-room.
Day-one practices
- Use the property switcher if you later add a second lodge - inventory and rooms stay isolated per property.
- Guest bills remain English.
- For offline resilience at the desk, know which mutations queue - see Offline & PWA.