Glossary
Audience: All operators
| Term | Meaning |
|---|---|
| Workspace | Your company account in Opseno |
| Property | A lodge/hotel location inside a workspace |
| Front desk | Operational board for arrivals, rooms, HK, stays |
| Folio | Guest bill / ledger for a stay |
| Night audit | End-of-business-day roll for a property |
| KOT | Kitchen order ticket |
| KDS | Kitchen display system (/fnb/kitchen) |
| Charge to room | Post F&B check to an in-house folio |
| Opseno Rewards | Loyalty points program |
| TorQ Concierge | AI assistant (/torq, /ai) |
| Maker-checker | One user proposes, another approves |
| Dual-control | Payroll/advance approve cannot be the creator (owner exception) |
| C-Form / FRRO | Foreign guest registration export |
| SAC 9963 | Lodging invoice SAC referenced in hospitality checkout docs |
| PWA | Installable mobile web shell (HK /hk) |
| API key | Partner secret ops_live_… |