Check out a guest
Audience: Front desk
Objective: Settle the folio, take payment, and free the room.
Requires: front_desk
Before you start
- Review folio lines for accuracy
- Confirm payment method with the guest
- Know whether loyalty redemption applies
Steps
- Open Today → Departures or the room folio.
- Start Check out (
/front-desk/check-out/[folioId]). - Apply discount if your policy allows and the UI offers it.
- Redeem Opseno Rewards if the guest is linked and eligible.
- Choose payment method and complete checkout.
- Provide the English GST invoice (lodging SAC 9963 per hospitality onboarding guidance).
- Confirm housekeeping task creation for the vacant room.
Result
Guest is checked out. Folio settled. Room enters HK workflow.
Variations
- Online card / Razorpay folio checkout: only when your workspace has live keys configured - see Payments.
- Network drop during checkout: mutation may queue offline - verify sync after reconnect.