Walk-in check-in

Audience: Front desk
Objective: Check in a guest who arrives without a booking.
Requires: Front desk access (admin, manager, or cashier)

Before you start

• If the workspace has more than one property, the active property is the one you mean to use.
• At least one room is vacant clean. Only those rooms appear in the walk-in list.
• You have the guest name and phone. Collect identity details your property requires. For a foreign guest, capture passport and nationality for C-Form when you use that flow.

Steps

1. Open Front Desk (/front-desk).
2. Choose Walk-in. On a phone, use the centre check-in button and choose Walk-in check-in.
3. In Walk-in check-in:
   • Enter Guest name and Phone.
   • Select room. The list is vacant clean rooms only.
   • Set departure date.
   • Optional: enter Advance and choose Cash, UPI, or Card.
4. Choose Check in.

Check in stays disabled until the guest name and a room are set.

Result

Opseno checks the guest in and shows Walk-in guest checked in. The guest appears under Today → In-house. A folio opens with room charges. Housekeeping sees the stay on the floor board.

Open the folio from In-house to post extras or take further payment. See Manage a folio.

If something blocks you

• The room list is empty: no vacant clean room is free. Wait for housekeeping to complete the task, or assign another room that is already clean.
• You meant a booked arrival, not a walk-in: use Today → Arrivals → Check in, or create the stay with New booking first.

Related

• First week
• Manage a folio
• Create a reservation