Housekeeping

Audience: Housekeeping
Objective: Work room status on the floor, including the phone path at /hk.
Requires: Housekeeping access (or front desk opening the Housekeeping tab)

Before you start

• You are signed in.
• If the property has more than one hotel, you are on the property whose rooms you are cleaning.

Guest bills, GST invoices, and thermal receipts stay English. Hindi is for housekeeping staff labels only.

On the floor (Front Desk)

1. Open Front Desk (/front-desk).
2. Open the Housekeeping tab.
3. Work the board in three columns: Pending, In progress, Completed.
4. Start a task, then complete it. Completing the task marks the room clean so front desk can assign it.

On this tab, use EN | हिंदी if you want Hindi labels. The choice is saved for your housekeeping UI. It does not change guest bills.

On the phone (/hk)

1. On the phone browser, open /hk.
2. Sign in with the housekeeping account if asked.
3. Add the page to the home screen if you want the dedicated HK app. The page says Add to Home Screen for the dedicated mobile app.
4. Work the same board: start a task, then complete it.
5. Use Lost & Found and Guest requests when those jobs are yours. They do not replace the room board.

/hk follows the language already saved for housekeeping, or the phone language when nothing is saved. Change language on the Front Desk Housekeeping tab if you need the toggle.

Tell the desk when a room is clean. Front desk sees the updated status and can offer that room on the next walk-in or arrival.

Result

Room tasks move to completed. Vacant clean rooms can be sold again. Pending tasks still show on the night audit checklist until they are done.

Related

• First week
• Walk-in check-in
• Update room status