OPSENO
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Terms of Service

Agreement governing your use of the Opseno platform

Last updated: September 6, 2026

1. Introduction and acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and TorpedoWeb LLC, a Delaware limited liability company ("Opseno", "Opseno", "we", "us", or "our") governing access to and use of the Opseno cloud platform, including websites, applications, APIs, and related services (collectively, the "Service").

Opseno is a product of TorpedoWeb LLC. Registered office: 8 The Green, Suite B, Dover, Delaware, USA 19901. Company site: https://torpedoweb.org.

By creating an account, accessing a workspace, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. Our Privacy Notice is a standalone document under the DPDP Act (not a sub-clause of these Terms); you will be shown that Notice at signup and can review it at any time at /privacy. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not use the Service.

2. Eligibility and account registration

You must be at least 18 years of age and capable of forming a binding contract under applicable law. The Service is intended for business use by merchants, hotels, restaurants, retailers, and other commercial operators in India and supported regions.

  • You must provide accurate, current, and complete registration information, including business name, contact details, and authorized user credentials.
  • You are responsible for all activity under your workspace accounts and for maintaining the confidentiality of passwords, API keys, and session tokens.
  • You must promptly notify us at security@opseno.com if you suspect unauthorized access to your account.
  • We may refuse registration, suspend accounts, or terminate access where we reasonably believe information is false, misleading, or used in violation of these Terms.

3. Description of the Service

Opseno is a multi-tenant business operating system providing modules that may include, depending on your plan: point-of-sale and GST billing, inventory and purchases, customer and supplier ledgers, hospitality property management, restaurant and kitchen workflows, payroll and HR, CRM, reporting, developer APIs, and optional AI-assisted features.

Features available to you depend on your subscription tier, enabled modules, and workspace configuration. We may add, modify, or discontinue features with reasonable notice where practicable. Beta or preview features are provided "as is" and may change without notice.

Opseno provides software tools only. We do not provide accounting, tax, legal, or employment advice. You remain solely responsible for compliance with GST, labour laws, licensing, and other regulations applicable to your business.

4. Free trials, subscriptions, and billing

We may offer free trials or promotional access. Trial terms, duration, and included features are described at signup or on our pricing page. When a trial ends, paid subscription may be required to continue creating transactions or accessing certain modules.

Paid plans are billed in advance on a monthly or annual cycle as selected during checkout or workspace upgrade. Prices are shown in Indian Rupees (INR) unless otherwise stated and exclude applicable taxes unless specified.

  • Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
  • You authorize us and our payment processors to charge your designated payment method for recurring fees and applicable taxes.
  • Failure to pay may result in suspension of write access, API limits, or full workspace lock until payment is received.
  • Plan downgrades take effect at the next renewal unless otherwise agreed in writing.
  • Refunds and cancellations are governed by our Refund & Billing Policy at /refund; except where required by law, fees are non-refundable for partial billing periods.

5. Customer data and intellectual property

"Customer Data" means all data you or your users submit to the Service, including product catalogs, invoices, guest folios, employee records, payroll inputs, uploaded documents, and configuration settings.

You retain all rights, title, and interest in Customer Data. You grant Opseno a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.

Opseno owns all rights in the Service, software, documentation, trademarks, and underlying technology. These Terms do not grant you any ownership interest in Opseno intellectual property.

You represent that you have all necessary rights and consents to upload Customer Data and that its use through the Service will not violate third-party rights or applicable law.

6. Acceptable use

You must comply with our Acceptable Use Policy at /acceptable-use, which is incorporated into these Terms. Without limiting that policy, you agree not to, and not to permit others to:

  • Use the Service for unlawful, fraudulent, or deceptive activities.
  • Upload malware, attempt unauthorized access, probe or scan systems, or interfere with Service integrity or performance.
  • Reverse engineer, decompile, or attempt to extract source code except where permitted by mandatory law.
  • Resell, sublicense, or provide the Service to third parties except as expressly allowed under an enterprise agreement.
  • Use the Service to store or process personal data beyond what the product is designed for (including children’s data under 18, or government ID documents) without an appropriate DPDP Act lawful basis, notices, and safeguards.
  • Circumvent usage limits, security controls, or billing mechanisms.

7. Third-party services and integrations

The Service may integrate with or link to third-party services such as payment gateways (e.g. Razorpay), messaging platforms (e.g. WhatsApp Business APIs), email providers, cloud infrastructure, and analytics. Your use of those services is subject to their terms and privacy policies.

Opseno is not responsible for third-party services, their availability, or their handling of data once transmitted outside our control, except as described in our Privacy Policy regarding subprocessors.

8. Support and service levels

Standard support is available via in-app help and email during published business hours. Enterprise customers may receive enhanced support under a separate agreement.

We target high availability for production environments and perform scheduled maintenance during low-traffic windows where possible. Unless a separate SLA applies, the Service is provided without guaranteed uptime percentages; see our Security page for operational practices.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect such information and use it only for purposes of performing under these Terms.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party without restriction.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected. Calculations, tax summaries, and reports are aids only; you must verify outputs before filing returns or making business decisions.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OPSENO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO OPSENO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) INR 10,000.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or wilful misconduct.

12. Indemnification

You will defend, indemnify, and hold harmless Opseno and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.

13. Suspension and termination

You may cancel your subscription through workspace settings or by contacting support. Cancellation stops future billing but does not entitle you to refunds except as stated in Section 4.

We may suspend or terminate access immediately if you materially breach these Terms, fail to pay fees, pose a security risk, or where required by law. We will use reasonable efforts to notify you except where prohibited or where immediate action is necessary.

Upon termination, your right to use the Service ceases. We will retain or delete Customer Data according to our Privacy Policy and applicable law. You may export data while your account remains active subject to plan features.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via email, in-app notice, or by updating the "Last Updated" date on this page. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, consistent with TorpedoWeb LLC's published Terms at https://torpedoweb.org.

Courts and arbitration venues connected with Wilmington, Delaware apply as described for TorpedoWeb LLC corporate Terms, subject to mandatory consumer or other non-waivable protections that may apply to you in your place of residence.

Before formal proceedings, the parties agree to attempt good-faith resolution by contacting legal@opseno.com or hello@opseno.com.

16. General provisions

  • Entire agreement: These Terms, the Privacy Notice, Acceptable Use Policy, Refund & Billing Policy, Cookie Notice, Copyright & DMCA Notice, and any order or enterprise agreement constitute the entire agreement regarding the Service.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • Assignment: You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
  • Force majeure: Neither party is liable for delays caused by events beyond reasonable control, including network outages, natural disasters, or government actions.
  • IP claims: Copyright and trademark notices are handled under /dmca.
  • Contact: Questions about these Terms: legal@opseno.com or support@opseno.com.