Refund & Billing Policy

1. Introduction

This Refund & Billing Policy explains how TorpedoWeb LLC ("Opseno") handles trials, paid subscriptions, cancellations, and refunds. It forms part of our Terms of Service at /terms.

Enterprise or partner contracts may include different commercial terms; those written terms prevail for that customer.

2. Free trials and demos

Trial or sandbox access may be provided without charge for evaluation. Trial duration, module limits, and conversion to paid plans are described at signup, in-app, or by sales.

Unless we state otherwise in writing, unused trial time has no cash value and is not refundable.

3. Subscription billing

• Paid plans are billed in advance on the cycle you select (monthly or annual) unless a custom invoice schedule applies.
• Prices are typically shown in INR and exclude applicable taxes unless stated.
• Subscriptions renew automatically unless cancelled before the renewal date.
• You authorise Opseno and its payment processors (e.g. Razorpay when enabled) to charge the payment method on file.

4. Cancellation

You may cancel renewal through workspace billing settings (when available) or by contacting support@opseno.com.

Cancellation stops future renewals. You generally retain access through the end of the paid period already charged.

Cancellation does not by itself entitle you to a prorated refund for the unused portion of a billing period, except as required by law or as we expressly agree in writing.

5. Refunds

Except where mandatory consumer or other law requires otherwise, subscription fees are non-refundable for partial periods, change of mind, unused modules, or failure to export data before cancellation.

We may, at our sole discretion, issue a goodwill credit or refund in cases such as duplicate charges, clear billing error, or service failure attributable to Opseno that we cannot reasonably remediate.

Refund requests should be emailed to support@opseno.com with workspace name, invoice/receipt reference, and reason within 14 days of the charge (or longer if required by law).

6. Failed payments and suspension

If payment fails, we may retry charges and notify administrators. Continued non-payment may result in suspension of write access, API limits, or workspace lock until dues are cleared, as described in the Terms.

7. Taxes

You are responsible for applicable taxes. GST invoices (where issued) will reflect amounts charged under Indian tax rules for eligible customers.

8. Contact

Billing support: support@opseno.com. Legal questions: legal@opseno.com.

Important notice

This policy is operational and not legal advice. Counsel should align refund language with your actual payment-provider settings and consumer-law exposure in each market.