Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") forms part of the agreement between you and TorpedoWeb LLC ("Opseno"). It supplements our Terms of Service at /terms.

Violation of this AUP may result in suspension, termination, removal of content, or reporting to authorities where required by law.

2. Permitted use

You may use Opseno only for lawful business operations consistent with your subscription, including retail billing, hospitality property management, F&B, CRM, payroll/HR (where enabled), reporting, and related workflows.

3. Prohibited activities

You must not, and must not allow others to:

• Use the Service for fraud, money laundering, tax evasion facilitation, identity theft, or other unlawful activity.
• Upload malware, ransomware, or code intended to disrupt systems; probe, scan, or attack Opseno infrastructure or other customers.
• Attempt unauthorised access to accounts, APIs, admin tools, or data belonging to other tenants.
• Bypass rate limits, billing meters, feature gates, or security controls.
• Resell, white-label, or provide the Service to third parties except under a written enterprise agreement with Opseno.
• Reverse engineer or extract source code except where mandatory law allows.
• Harass staff or other users, or use communications features for spam or abusive content.
• Upload personal data of others (guests, employees, customers) without a DPDP Act lawful basis, appropriate notices, and required safeguards — especially children’s data (under 18) and government ID documents.
• Use AI features to generate or distribute unlawful, deceptive, or harmful content, or to make fully automated decisions about individuals where prohibited without human oversight.
• Infringe intellectual property or privacy rights of others.

4. Customer responsibilities

• Keep credentials, API keys, and device PINs confidential; rotate compromised secrets immediately.
• Configure roles with least privilege; review team access regularly.
• Verify GST, payroll, and statutory outputs before filing with authorities.
• Maintain your own backups of critical exports where your compliance programme requires it.
• Respond promptly to privacy rights requests from individuals whose data you control as Data Fiduciary.

5. Enforcement

We may investigate suspected violations. We may remove content, disable integrations, suspend write access, or terminate workspaces. We will use reasonable efforts to notify workspace admins except where law or security requires otherwise.

Report abuse to security@opseno.com (security) or legal@opseno.com (legal/AUP).

6. Changes

We may update this AUP by posting a revised version. Continued use after the effective date constitutes acceptance, consistent with our Terms.

Important notice

This AUP is not legal advice. Sector-specific regulations (hotels, FSSAI, labour, GST) remain your responsibility.